Dedicated Service Model
EAS logs data on all calls—inbound and outbound—and emails and claims for every client, capturing client name, employee, reason code and consultant. This enables us to accurately Salary Sacrifice administration benchmark operational workloads across our 254 clients and assemble dedicated and scalable service teams to meet predicted service levels for new clients.
Eziway does not operate an impersonal call centre environment. Instead EAS permits us to form dedicated teams of Customer Service Officers (CSO) to meet the precise needs of clients and their employees. Your CSO team will develop an intimate understanding of your policy and will be known to your employees by first name. This promotes accountability in our CSOs and familiarity and comfort for your employees.
Digital Journey for Employees
Our two online tools make it easy for new employees to register to salary package, set-up their benefit items if they choose, and book an appointment to meet one of our people onsite. When their arrangement has been established, they will interact with their account like never before using our Employee Portal and MyEziway App.
New Starter Portal (secure login)
- Learn what benefits our Salary Sacrifice Calculator can provide,
- Calculator to estimate savings
- Calculator to model vehicle savings
- Logon to Eziway Employee Dashboard
- Contact details for Eziway
Employee Dashboard
- New account establishment
- Amendments, balances and card ordering
- Submit claims and substantiation
- Reporting including year-to-date FBTd
- Real-time transparency of account
MyEziway App
- Integrated salary packaging and novated leasing
- Packaging details
- Real-time transactions and balances
- Access Discounts and Offers
- Submit claims and substantiation
Digital Journey for Employers
Client stakeholders in Payroll, Finance and HR have complete visibility and oversight of their entire program 24/7 from Transition to in-contract via Eziway’s Employer Dashboard.
Transition Portal (secure login)
- Track live progress of transition
- Data cleanse and upload
- Employees Registered, Pending, Active salary sacrifice arrangements
- Benefits and documentation Validated
- Communication
Employer Portal
- Payroll Management and Reporting
- Finance Management and Reporting
- Corporate Reporting, year-to-date FBT
- Accounts Activity
- KPI reporting