Gateway Health is a multi-disciplined health care provider operating three sites in northern Victoria. With an under performing salary packaging program that was poorly administered, which resulted in frequent employee complaints, Gateway Health sought a new ongoing provider starting from the 2020/21 FBT year.
Eziway set-up Gateway Health with their web-based administration platform, EAS. With EAS, the live data and self-serve functionalities that Eziway’s Client Service Officers use to administer a program is the same data and functionalities Gateway Health stakeholders and employees utilise to interact with their accounts. EAS is also a financially rated account administration system designed to manage the most complex salary packaging arrangement, FBT-exempt employers. Coupled with this, Eziway incorporated their client-facing technology, which takes its feed directly from EAS and is a clear point of difference in the market. This includes a secure Employee Portal and MyEziwayAccount App that permits Gateway Health employees to self-serve as they would using any contemporary financial facility.
As a result of Eziway’s in-house technological innovations, Gateway Health now has a wholly- web-based salary packaging platform that has significantly reduced errors and mismanagement of accounts. Over a three-week period, Eziway visited all three sites across Victoria for live employee on-boarding. After meeting with Eziway, employees would return to their desk to find an email notifying them that their packaging arrangements had been set-up. Eziway smoothly transitioned 202 participants, including 6 novated leases and 5-company provided vehicles.
"Both stakeholders and employees don’t have to bother with paper-based forms now to manage, update and amend their packaging arrangements. They can do it all online which is much easier."
