Revised October 17, 2017

eziway is committed to our clients. We honour without reservation our obligation to respect and protect the privacy of the personal information of individuals with whom we deal.


Whenever it is reasonable and practicable to do so, we only collect your information directly from you.

We only collect and hold personal information about you that is reasonably necessary to provide you quality products or services, and/or to consider your enquiries and/or applications regarding our services, such as:

  • salary packaging services,
  • novated car leasing services,
  • card services,
  • payroll services,
  • HR services, or
  • care manager services

The personal information that we collect about you to provide these services may include:

  • your name, contact details and identifying details such as your date of birth and address.
  • For salary packaging and novated car leasing services, your salary packaging and related fringe benefit tax details, bank account bsb/account.
  • For Payroll services, your employment contract details, such as your hours, shift details, award, pay rates, Tax File Number, bank account bsb/account and gender (for rostering to client needs purposes only).
  • For HR services, your resume, your qualifications, professional registration, Tax File Number, employment contract details, such as your hours, shift details, award, pay rates, bank account bsb/account, emergency contact details, Police check, Working with Children/Vulnerable people check.
  • For Care Manager services, your gender, provider details and qualifications for billing purposes.

We do not generally collect sensitive information about you unless required by applicable laws or rules. Sensitive information includes information relating to:

  • race
  • political or religious beliefs
  • sexual preferences
  • criminal convictions
  • membership of professional or trade association or unions
  • health information

We collect information relating to membership of professional or trade associations or unions only where our customers elect to include such fees as a component of their salary package. We do not use or share that information for any other purpose other than the provision of our services, or as otherwise disclosed to the customer when the information was collected.


We only use and disclose personal information about you for the purpose for which it was disclosed to us or related purposes which would reasonably be expected without your permission. For example, we may from time to time use your personal information to inform you of related services that we expect may be of interest to you. However, we do respect your right to ask us not to do this. We do not sell personal information to other organisations to allow them to do this. We may disclose personal information to service providers who provide services to your employer.


We use security procedures and the latest technology to protect the information we hold. Access to and use of personal information within eziway software is appropriately limited to prevent misuse or unlawful disclosure of the information. If other organisations provide support services, we require them to appropriately safeguard the privacy of the information provided to them. Where the personal information we collect is no longer required, we delete the information or permanently de-identify it.


You can contact us to request access to your information. In normal circumstances we will give you full access to your information. However, there may be some legal or administrative reasons to deny access. If access is denied, we will provide you with the reason why.


If you visit any of the eziway websites to browse, read or download information, our system will log these movements. These web site logs are not personally identifiable and eziway makes no attempt to link them with the individuals who browse the site. If you visit an eziway website to log into our secure areas, we use cookies to enable us to identify you.

This is for security reasons only, and the cookie is deleted when you shut down your web browser and is not stored on your computer’s hard drive. Your account information is password protected and we recommend you do not divulge your password to anyone. To further protect your personal information, your log-in time will automatically expire after a certain period of inactivity.

All eziway websites and logins are encrypted using SSL security certificates.


If you use any of the eziway mobile apps they provide limited secure access to some of the details previously mentioned as per the respective products or services that are supported by that app. In addition your Mobile Device ID may be collected as a record of any changes made. The payroll and care manager service apps also make use of your physical location, if you have enabled and granted permission to location data, in order to provide you and your employer beneficial features.


eziway cannot guarantee or accept responsibility for the privacy practices or the content of web sites to which we provide links.

Social Networking sites that we are members of have their own privacy settings, please review their privacy policies.